Hello! Got questions? You're in luck, because we have answers. Below, the most popular customer questions!

Are you cruelty and vegan free?

Yes we are! We thrive to make each and every makeup, skin care and body care products vegan and cruelty free.

Is your company natural?

It is hard to say if a product is natural. That word is very difficult to express in the skincare business. Every product we use are naturally grown and not refined.

What is your shipping policy?

Tajané Cosmetics offer 3 different shippings:  

* Flat Rate (1 to 3 days) Small Packages (0-0.75 Ib): $4.70

* Flat Rate (1 to 3 days) Medium Packages (0.76-1 Ib): $8.85

* Flat Rate (1 to 3 days) Large Packages (1.01-20 Ib): $10.35

Please note shipping may change do the holidays prices going up.

Who do you ship with?

We only ship with USPS and UPS. So if anything goes wrong please go to your local post office and file a complaint. Once it is out of our hands and in the hands of USPS we are not responsible for any damage, lost, returned packages. 

USPS customer service: 1-800-275-8777

UPS customer service: 1-800-742-5877

Do you accept returns?

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Tajané Cosmetics reserves the right to refuse any returns at any time. We apologize in advance for any inconvenience this may cause.

Do you offer exchange?

We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and contact us directly at tajanaecosmetics@yahoo.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced.

If you are approved, then your refund will be processed, and we will only be able to send you a new product at no cost.If you’ve done all of this and you still have not received your exchange yet, please contact us at tajanecosmetics@yahoo.com.

We will do our best to answer any emails within the first 24 hrs of notice.

Can I return an item that was on sale?

Only regular priced items may be exchange if damaged, unfortunately sale items cannot be refunded.

Are your products handmade?

Yes, our skin care and body care products are all handmade. Which is why we offer our products in small batches to maintain the freshness of your products. You may see different colors when you buy a certain product, that is because each product is made at different times so so depending on the colorant of the item we bought, it may change the appearance. But, all products will use the ingredients thats listed on the label.

Can you make me a custom item?

Yes! If you want a custom item based off any product you see on our website please email us at tajanecosmetics@yahoo.com with details explainng what you want, ingredients, colorants, etc. Its best to detailed.

My item arrived broken/damaged? Who should I contact?

If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and contact us directly at tajanaecosmetics@yahoo.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced.

If you are approved, then your refund will be processed, and we will only be able to send you a new product at no cost.If you’ve done all of this and you still have not received your exchange yet, please contact us at tajanecosmetics@yahoo.com.

We will do our best to answer any emails within the first 24 hrs of notice.

Where can I leave feedback?

You can leave any questions and reviews under the product of the item you bought. There is an option where you can ask questions about the product and it will get answered. You also have the option to leave a review about the product you bought as well.

If those are not the options you are looking for, you can email us at tajanecosmetics@yahoo.com and we will get back to you as soon as possible.

Do I ship internationally?

Yes you can, we do ship international but only to Canada at the moment.

Who is responsible for customs and duties?

We are not responsible for custom clearance, delays or compliance. Please check your local custom office to ensure that your order complies with the local customs regulations.

Shipping charges do not include duties or taxes. By law we are required to dispose full value of the package contents.