Shipping & Returns
Due to COVID-19 you may experience shipping delays that is out of Tajané Cosmetics control. We are handling each and every order with the appropriate care, such as staff following the PPE guidance and social distancing. Generally our shipping is 1-3 business days and our processing time is 1-3 days but due to COVID-19 it may take longer.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
* Please remember business days only means Monday through Friday. Not Saturday and Sunday*
Tajané Cosmetics offer 3 different shippings:
- Free Shipping, Is our standard 1-3 business days on orders over $50
- Flat Rate Shipping (No insurance), is our standard 1-3 business days on orders equals up to $ 4.71
- Flat Rate Shipping (Insurance), is our standard 1-3 business days on orders equals up to $5.95
- USPS priority mail varieties
- UPS grounds shipping varieties
Who do we ship with?
We only ship with USPS and UPS. So if anything goes wrong please go to your local post office and file a complaint. Once it is out of our hands and in the hands of USPS we are not responsible for any damage, lost, returned packages.
USPS customer service: 1-800-275-8777
UPS customer service: 1-800-742-5877
Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Tajané Cosmetics reserves the right to refuse any returns at any time. We apologize in advance for any inconvenience this may cause.
Exchange (if applicable)
We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and contact us directly at email@example.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. If you are approved, then your refund will be processed, and we will only be able to send you a new product at no cost.
If you’ve done all of this and you still have not received your exchange yet, please contact us at firstname.lastname@example.org
We will do our best to answer any emails within the first 24 hrs of notice.
Sale items (if applicable)
Only regular priced items may be exchange if damaged, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
By state law we are required to charge applicable sales tax on orders shipped to New York.
Do we ship International? and Who is responsible for customs & duties?
Yes we do ship international but only to Canada at the moment. But we are not responsible for custom clearance, delays or compliance. Please check your local custom office to ensure that your order complies with the local customs regulations.
Lastly, Shipping charges do not include duties or taxes. By law we are required to dispose full value of the package contents.